Job description

Resolve help desk issues including troubleshooting hardware and software issues.

Develop and documents checklists as knowledge for stake holders reference.

Recommend procedures and controls for problem prevention.

Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment.

Ensure all the tickets are resolved and escalated based on the organization’s Service Level Agreement.

Ensure that there is sufficient support to clients and provide friendly customer service to Tarmah group and subsidiaries.

Ensure that the incident tickets are properly resolved with the root cause analysis and resolution(s).

Any other tasks as assigned by the Manager.
                    

Requirements

Possess at least a Diploma/ Advanced Diploma in Computer Science, Information Technology or relevant field.

3 years working experience in end user support environment would be an advantage.

Able to provide Remote Desktop support and patch management.

Experience in Operating systems (i.e. Windows), hardware and software configurations, Office365, desktop virtualization, remote desktop tools.

Experience and knowledge in basic infrastructure would be an added advantage.

Experience working with helpdesk ticketing system.

Good knowledge in programming standards and software and database management, e.g. Web development tools and MS SQL database.
                    

Benefits

Please get in touch with us for more information.
                    

Additional Information

• Age Range of Candidate: None
• Experience: None
• Specific Work Location: -